FAQ

1. HOW DOES IT WORK?

1. Choose your favorite listing in the shop.

2. Send me several pictures of the subject, possibly on clear background, at marion.illustrator[at]gmail.com
• I suggest a picture of at least 1000 x 1000 pixels
• Closeups are better
• Try to have your pet sitting up or standing up, rather than laying
• Bright lighting works the best (outside or bright rooms)

Here are some nice examples from previous customers:

3. Once the payment is complete, I will start to work on your portrait.
4. I will send you a first version via email within 3 working days.
5. Unlimited revisions until you are 100% happy with your portrait.

 

2. CAN I SEE EXAMPLES OF YOUR WORK?

Absolutely, check my portfolio for examples of portraits created for previous customers.

 

3. HOW LONG IS THE TURNAROUND?

It usually takes me 2 to 3 days to complete and send you the first version via email.

Then you can ask me for as many changes as you’d like. The time of completion will depends of the number of changes that you ask.
Once you are happy with the result, I will send you the final high resolution jpeg and pdf via email.

 

4. WILL I RECEIVE A POSTER, A CANVAS, A DIGITAL FILE?

You have the choice between these 3 options:

– CANVAS DETAILS
• Available in size | 10×12 | 12×12 | 16×16 | 16×20 | 20×20 | 24×30
• Gallery wrapped canvas comes wrapped on a 0.75” wooden frame
• Contact me if you’d like a different size.

– PRINTS DETAILS
• Available in size | 8×10 | 12×12 | 11×14 | 16×16|16×20
• 45 lb., 7.5 point thick poster paper
• Matte finish with a smooth surface
• Printed full bleed (edge-to-edge)
• NO frame included
• Contact me if you’d like a different size.

– DIGITAL
You will receive a jpeg and a pdf file. You will be able to use the pdf to print your portrait at any size without losing quality.

 

 

5. I DON’T KNOW IF MY PICTURE IS GOOD ENOUGH. CAN I SEND IT TO YOU FOR REVIEW?

Yes, you can send me an email at marion.illustrator[at]gmail.com

 

6. DO YOU ACCEPT RETURNS/EXCHANGES?

As my work is custom based on the customers own pictures, I cannot accept returns or exchanges (Article L 221-28, 3 ° of the French Consumer Code)

But please get in contact with me so we can try to resolve any issues.

For Prints and Canvases: those that are damaged during shipping or lost in transit will be replaced asap.

 

7. HOW CAN I PAY?

You can purchase on my Etsy shop.

I currently accept credit / debit cards and Paypal.